退款政策

Return & Refund 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

The customer is responsible for shipping costs associated with the exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales.dellest@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales.dellest@gmail.com.

You have a 14-day cooling-off period to cancel your order and return your purchase for any reason. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

Please contact us (within 72 hours of receiving the item) if you need to do an exchange at, sales.dellest@gmail.com. Include your name and number in the email and we will call you back. The customer is responsible for shipping costs associated with the exchange.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Owner address

DELLEST S.r.l. - Via Privata Maria Teresa 7
20123 Milano

Owner contact email: sales@dellest.com